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Australia’s only SolarWinds-certified consultancy

Australia’s only SolarWinds-certified consultancy

We help mid-market, government, and enterprise IT teams get more from SolarWinds so they can reduce noise, detect issues sooner, and run more reliable infrastructure.

SolarWinds partner of the year award 2025

SolarWinds Partner of The Year 2025

SolarWinds partner of the year award 2025

SolarWinds Partner of The Year 2025

Our leadership team

Our leadership team

Decades of experience. Deep, practical expertise in enterprise infrastructure. Business outcome focused.

Dylan Chidgey

Dylan Chidgey

Managing Director

Dylan founded Intrepid in 2017 after 17 years in IT and telco. He leads strategy, partnerships, and works closely with key clients to ensure every project aligns with real-world goals, not just technical specs.

Dylan Chidgey

Dylan Chidgey

Managing Director

Dylan founded Intrepid in 2017 after 17 years in IT and telco. He leads strategy, partnerships, and works closely with key clients to ensure every project aligns with real-world goals, not just technical specs.

Gareth Bettridge

Gareth Bettridge

Services Director

Gareth has spent over 18 years leading engineering and services teams across large, complex environments. He oversees delivery and makes sure every project runs on time and is executed with precision and quality.

Gareth Bettridge

Gareth Bettridge

Services Director

Gareth has spent over 18 years leading engineering and services teams across large, complex environments. He oversees delivery and makes sure every project runs on time and is executed with precision and quality.

Asia Watson

Asia Watson

Technical Director

With 15 years at Managed Service Providers, Asia brings deep technical expertise to every project. He ensures each implementation is robust, efficient, and reliable, even in the most complex IT environments.

Asia Watson

Asia Watson

Technical Director

With 15 years at Managed Service Providers, Asia brings deep technical expertise to every project. He ensures each implementation is robust, efficient, and reliable, even in the most complex IT environments.

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From startup to 1 of 8 elite partners globally

From startup to 1 of 8 elite partners globally

From startup to 1 of 8 elite partners globally

When Dylan founded Intrepid in 2017, the goal wasn’t to become Australia’s go-to SolarWinds consultancy, just to do things differently: leaner, more focused, and more honest than the big players.

When Dylan founded Intrepid in 2017, the goal wasn’t to become Australia’s go-to SolarWinds consultancy, just to do things differently: leaner, more focused, and more honest than the big players.

When Dylan founded Intrepid in 2017, the goal wasn’t to become Australia’s go-to SolarWinds consultancy, just to do things differently: leaner, more focused, and more honest than the big players.

A few years in, he took on a SolarWinds project and saw a common problem: large organisations were investing heavily in the platform but weren’t getting the value. Monitoring was partial, noisy, and confusing and there were few experts around to help.

A few years in, he took on a SolarWinds project and saw a common problem: large organisations were investing heavily in the platform but weren’t getting the value. Monitoring was partial, noisy, and confusing and there were few experts around to help.

A few years in, he took on a SolarWinds project and saw a common problem: large organisations were investing heavily in the platform but weren’t getting the value. Monitoring was partial, noisy, and confusing and there were few experts around to help.

So Dylan built a team focused on fixing that. By improving configurations, streamlining processes, and focusing on relevant insights, Intrepid helped IT teams turn SolarWinds into a real source of clarity.

So Dylan built a team focused on fixing that. By improving configurations, streamlining processes, and focusing on relevant insights, Intrepid helped IT teams turn SolarWinds into a real source of clarity.

So Dylan built a team focused on fixing that. By improving configurations, streamlining processes, and focusing on relevant insights, Intrepid helped IT teams turn SolarWinds into a real source of clarity.

Today, we’re a national team, with 300+ projects delivered for over 120 clients, and 1 of just 8 Elite SolarWinds Services Partners globally. Our mission remains the same: help IT teams get clear, actionable insights through SolarWinds.

Today, we’re a national team, with 300+ projects delivered for over 120 clients, and 1 of just 8 Elite SolarWinds Services Partners globally. Our mission remains the same: help IT teams get clear, actionable insights through SolarWinds.

Today, we’re a national team, with 300+ projects delivered for over 120 clients, and 1 of just 8 Elite SolarWinds Services Partners globally. Our mission remains the same: help IT teams get clear, actionable insights through SolarWinds.

Dylan and Gareth sitting in front of some greenery at the beginning of their Intrepid Solutions journey
Dylan and Gareth sitting in front of some greenery at the beginning of their Intrepid Solutions journey
Dylan accepting the SolarWinds Partner Award
Dylan accepting the SolarWinds Partner Award
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1 of 8

SolarWinds Services Partners globally

120+

Companies helped

300+

SolarWinds projects completed

We exist to turn SolarWinds noise into clear insights

We exist to turn SolarWinds noise into clear insights

We exist to turn SolarWinds noise into clear insights

We help IT teams turn SolarWinds into a trusted source of insight, not just another unhelpful monitoring tool.

We help IT teams turn SolarWinds into a trusted source of insight, not just another unhelpful monitoring tool.

We help IT teams turn SolarWinds into a trusted source of insight, not just another unhelpful monitoring tool.

For most of our clients, SolarWinds is already installed, but instead of giving clear answers, it’s noisy and only used by a few team members. Devices go unmonitored, dashboards don’t reflect business needs, and alerts are more distracting than helpful.

For most of our clients, SolarWinds is already installed, but instead of giving clear answers, it’s noisy and only used by a few team members. Devices go unmonitored, dashboards don’t reflect business needs, and alerts are more distracting than helpful.

For most of our clients, SolarWinds is already installed, but instead of giving clear answers, it’s noisy and only used by a few team members. Devices go unmonitored, dashboards don’t reflect business needs, and alerts are more distracting than helpful.

We help cut through the noise, structure the data, and unlock more value from tools you already have. Whether you’re optimising or starting from scratch, we reduce downtime, speed up root cause analysis, and make infrastructure easier to run and maintain.

We help cut through the noise, structure the data, and unlock more value from tools you already have. Whether you’re optimising or starting from scratch, we reduce downtime, speed up root cause analysis, and make infrastructure easier to run and maintain.

We help cut through the noise, structure the data, and unlock more value from tools you already have. Whether you’re optimising or starting from scratch, we reduce downtime, speed up root cause analysis, and make infrastructure easier to run and maintain.

Our Observability Maturity Model

Our Observability Maturity Model

1

Reactive

Manual monitoring across multiple systems with no alerting and no dashboards set up.

2

Responsive

Basic monitoring and predefined alerts set up for some systems but no dashboards yet.

3

Proactive

Total system observability with some dashboards and automated diagnostic alerts.

4

Predictive

Full observability across all systems with leading metric tracking for predictive alerts.

5

Strategic

Observability fully integrated with intelligence systems to provide business insights.

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Awards and certifications

Preferred partner

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Our operating principles

Our operating principles

We focus on delivering value earlier, working transparently, and maintaining a consultative partnership with all our clients.

Smaller projects, faster outcomes

We break projects into small, meaningful milestones so you’ll start seeing benefits, like real-time incident visibility and faster root cause analysis, even before the full rollout.

Know what’s happening, when

You’ll have access to our project management dashboards and shared Teams channels so you know what’s happening and when - no chasing us up and no guessing on progress.

Advisers, not just implementers

We’re here to advise, not just implement. If SolarWinds recommends something you don’t need, we’ll tell you. If there’s a better way to solve a problem, we’ll walk you through it.

Case studies

Case studies

Case studies

Here are some situations our clients were in and how we helped.